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Frequently Asked Questions

To connect with colleges and groups.

Yes. We pull information from your website and other resources into the application and connect with your other platforms to create a seamless experience.

QUESTIN complements other systems by focusing on the student experience (time management, connecting with other students, access to information). We are very holistic in approach and tries to meet every desired requirement of the institute. Your feedback mechanism and promotion for organic community building helps in quick adoption and integration with the institute.

Our application works well with any number of student. We have developed and worked with a wide range of institution, our smallest counting roughly 100 students. Our USP is that we offer customized plans for schools below 1000 students in enrollment to make sure they get a lot of value out of the platform.

A customized strategy devised by you and your Community and Efficacy Manager will ensure a high adoption rate. Proven strategies include online visibility, leveraging orientation for promotion, targeting key early adopters and capitalizing on the social power of the campus feed.

The app is meant to provide a scalable way to save you time on daily tasks. After launch it will grow organically, with little to no upkeep.

Yes. Non-traditional students are often juggling many commitments (jobs, families, and other responsibilities) that make it difficult to immerse themselves in the campus community. We build a peer network for the school that isn’t dependent on students being on campus and provide a way for students to access valuable resources, services, and programming from anywhere.

In case a parent does not have a smart phone the messages will be sent as sms to him. As and when he installs the app, these SMS will stop and he will receive messages via mobile app.

Your data is completely secure as our system is hosted on one of most secure A2Hosting severs. We follow dual level of data security for data transmission. Security certificated adopted by us is one of most advance certificate, that are even used by banks.

Parents can access the details of both the kids from a single app simply by switching the profiles of the kids.

No hardware or software is needed to run this solution. You just need a desktop/laptop/tablet with internet connectivity.

Our systems can work with speed as low as 128Kbps. Though we recommend higher speed for a better UX experience, as we allow content upload and download on your server which require higher bandwidth depending on the size of file. Thanks to Digital India initiative by Govt., network speed have increased.

No, as of now you cannot manage more than one branch from one application. You will need to request for another custom app for your branch.

We have singular application for everyone be it student, faculty, parent, admin, alumni or visitor. We have customized our application on access privileges based on role selected.

No, sending any kind of information over the app is absolutely free. But if you need to send SMS on the mobile network then you need to buy SMS posting package from us. SMS posting feature is in Beta phase and will be realized soon. For rest of the feature you just need an active Internet Connection.

You can De-activate a student so that no information is being sent to him/her. Since there may be older records associated with a student, deletion can only be done if the request is raised by the administrator to the QUESTIN team, and then our back end team will delete it from the database.

Yes, you can send messages to all students, students of a particular class, a group of students or even a single student as per your choice.

Yes, parents can respond to messages but the response ONLY comes back to you. You may than decide to share it with all parents.

On your administrator dashboard, the replies of all the parents will be under their respective heading.

For acceptance of fees via your mobile application/ website all you need is to have a bank account. Rest integration part will be done by our QUESTIN Edutech Team.

There is no limitation on the number of students for using Questin app platform.

You can email us for the same. Your institution will be deactivated from our system and you will get back all the data of your institution if you request for the same. But you can continue using our free features on your QUESTIN Mobile app.

Visit us at https://www.questin.co, click on Sign Up and follow the on-screen instructions.

No documents are required to be submitted for using QUESTIN Mobile app. If you want to use the Fees management System, then following documents and details would be required:
a) Bank Account Details
b) Cancelled Cheque
c) Firm Registration Certificate
d) PAN Card Copy
e) Address Proof

Yes, our support team will take you through the whole process using web-based training to use the product.